Question 1

How quickly can you fix my motor failure?

Accepted Answer

We offer emergency motor replacement services with our industry-leading 2-hour response guarantee. Our service vehicles are fully stocked with the most common motor and opener models, meaning many repairs can be completed in a single visit. For standard motor replacements, the repair typically takes 1-2 hours once our technician arrives.

Question 2

What causes motor failure in garage doors?

Accepted Answer

Garage door motor failure can result from age and wear, electrical issues like power surges, lack of maintenance, overheating, or stripped gears. Most garage door motors last 10-15 years with proper maintenance. To extend your motor's life, we recommend annual maintenance service.

Question 3

Do you offer financing for new fiberglass door installations?

Accepted Answer

Yes! We offer 0% interest financing for 12 months on fiberglass door installations over $2,500 for qualified buyers. Low monthly payment plans can be as low as $89. We also offer senior and military discounts. Fiberglass doors offer superior insulation and exceptional durability.

Question 4

What is your warranty policy?

Accepted Answer

All repair and installation work comes with a full 1-year labor warranty. Parts carry manufacturer warranties ranging from 1-10 years. New garage door installations include manufacturer warranties. We process warranty claims quickly—usually within 24-48 hours.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend professional garage door maintenance at least once per year, though homes with high usage may benefit from twice-yearly service. Annual maintenance includes safety inspection, spring and cable inspection, lubrication, hardware tightening, track alignment, and opener check.

Question 6

Can you match my existing garage door style?

Accepted Answer

Absolutely! We can source exact replacement panels or create custom matches. Our fiberglass and steel doors come in virtually unlimited design options including panel patterns, colors, window styles, and decorative hardware. Carriage house styles remain our most popular option for New England homes.

Question 7

What should I do if my garage door won't open?

Accepted Answer

First check the obvious: power, remote batteries, lock button, and obstructions. Check safety sensors for alignment. Try the wall button. Listen for sounds to diagnose the issue. Use the manual release if you need to open the door urgently. If troubleshooting doesn't help, or if you notice broken springs or snapped cables, call us immediately.

Question 8

Are your technicians licensed and insured?

Accepted Answer

Yes. All technicians are fully licensed, insured, and background-checked. We carry full liability insurance and workers' compensation coverage. Our technicians receive regular training and we're proud members of the International Door Association (IDEA).

Frequently Asked Questions

Still Have Questions?